Alpha Consulting Group Perioperative Services Operational Assessment & Consulting

Alpha Consulting Group, Inc., as experienced healthcare consultants, offers a comprehensive assessment of your surgery department operations that includes a thorough review of your service to your patients, their families, the physicians and employees. This is an excellent place to begin if you aren’t sure of the source of your problems or if you think your perioperative services have unrealized potential.

During this review, we assess all aspects of the department’s quality program, financial performance, employee and physician relations, as well as opportunities for volume and revenue growth. In the end, you will have a list of identified issues and recommendations for resolution or enhancement. Alpha Consulting Group doesn’t stop there, however. Our job is to help you fix operational problems, not just identify them, and that includes supporting change implementation efforts.

Components of the Surgery Department Operational Assessment

Review of People Practices
Below is an outline of some of the issues we address and assessments we make in order to fully review perioperative services operations from the perspective of the people involved.

Service to the Patient: Patient communication before, during and after surgery is imperative to a quality patient experience and includes everything from providing information to monitoring pain and respecting confidentiality. At Alpha Consulting, we review and assess your process to ensure patient needs are addressed.

Service to the Family: It is equally important to keep the family comfortable, informed and respected. We assess this process to ensure that’s happening.

Service to the Physician: Physicians use your surgical services for a variety of reasons, including accessibility, convenience, facility, quality and relationships. This is a key aspect of Alpha Consulting’s assessment process.

The Staff’s Service to Each Other: A happy staff is the first step to achieving overall satisfaction of the patients and physicians, so the assessment process must include a thorough overview of internal morale, culture, facility and resources.

Quality Clinical Services
A major component of a department review focuses on the quality program, how it addresses performance improvement and how it incorporates the National Patient Safety goals. Our assessment is comprehensive and includes review of all the policies, procedures, processes and controls that lead to excellence.

Financial Performance
Of course financial performance is always a concern and an objective measure of a surgical services department’s successful operations. Alpha Consulting Group compares productivity to national benchmarks, reviews supply utilization, preference list systems, room utilization and turnover time.

Personnel Management
Employee morale and retention are key indicators of a healthy operating room. Alpha Consulting Group performs staff interviews, reviews performance appraisals and assesses your competency review process.

Market Opportunities
Finally, Alpha Consulting Group looks at your market and identifies opportunities for additional growth in volume and revenue.

The Value of a Thorough Assessment
It is obvious that a thorough assessment provides valuable information to continue service improvements over the long term. But it may be a valuable short-term solution as well since an obvious problem does not always stem from a directly-related source. An issue in an unrelated area can impact results in another.

Consider the following value added when making your decision regarding the assessment:

• Enhanced delivery of high quality care and a minimization of errors.
• Retention of departmental staff with a high level of competency.
• Cost-effective delivery with financial targets identified.
• A structure that will allow for ongoing growth.
• A structure that can be duplicated in other departments within the hospital.
• An outstanding reputation within the community.
• A high degree of physician, staff and patient satisfaction.

Alpha Consulting Group has the ability and expertise to make your perioperative services a smooth operation. Contact us today without obligation.